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Unable to open projects from Captivate - Adobe Support Community -

 

My coworkers and I are sharing project files. The 3rd person cannot open our files and we cannot open her files. We receive and error message that says:. For example, if the file was an email attachment, ensure that you have decoded the file correctly. To optimize the resources, close all the other open applications. One post said to ensure the version is the same. We are all on Captivate , but the build numbers are different. For example, I have Could that be the issue? If we all upgrade to the latest build, will it cause an issue with our current files?

It should be fine after update. The difference between It would be nice to give the promised feedback. My client who is on ll. I asked her to update to see if this fixes the problem. It has never been possible to open a file created in a more recent version in an older version.

Although That is the reason for your issues. You need to be all on exactly the same version number to avoid those problems. You must be logged in to post a comment. Show All Notifications. Join Community. Sign In. Post here. Virtual Reality. Events and Announcements. Free Projects. Learning Hub. Register for AEW Interactive eLearning.

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Followers: 0 people. Ensure that: — The file is not open already. Thanks, Denise. Adobe Captivate. Adobe Captivate Similar Blogs. Lisa Gross. Lieve Weymeis. Add Comment. Cancel You must be logged in to post a comment.

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Adobe captivate 9 could not open file free download. How to recover a corrupted Adobe Captivate project

 

Note: Back up existing projects created using older versions of Captivate before opening them with Captivate 9. Download the zip file from this location. Save the above files in your Captivate installation in another folder, and then replace them with the new unzipped files.

Note: The Captivate windows installation directory is:. Note: Replace only the files mentioned in the list above. Do not replace the entire folders. Download the. Replace the older files in your Captivate installation directory with the new files extracted from the. Note: The Captivate Mac installation directory is:. After you have applied the hot fix, you can choose to reset your Mac security settings back to the original settings. This could be due to a missing file.

Please download Adobe Support Advisor to detect the problem. To fix this issue, follow the troubleshooting steps in the document. Legal Notices Online Privacy Policy. Hot fix for Adobe Captivate 9 issues Search. Captivate User Guide. Select an article: Select an article:. On this page Upgrade issues Other issues Prerequisites for using this hot fix Installing this hot fix on Windows Installing this hot fix on Mac.

Applies to: Captivate. This hot fix addresses the following issues in Adobe Captivate 9. Upgrade issues. Advanced actions are not upgraded properly: Conditional actions get converted to standard actions in upgraded project Operands in advanced actions appear blank in upgraded project Autoshape buttons fill and stroke are not retained during upgrade.

Other issues. Effects are not played fully in SWF files, when the effect duration is less than the default effect duration. Result slide does not show up for a captivate project with more than 45 random question slides. Distortion issues objects with in-built states appearing to jump that occur when responsive projects containing objects with in-built states are opened. Prerequisites for using this hot fix. This hot fix works only with Adobe Captivate 9. Installing this hot fix on Windows. If Captivate is running, close the application.

Delete Captivate preferences. Open the utils folder. Double-click CleanPreferencesWin. Launch Adobe Captivate 9 and check the Captivate version.

The Captivate version must now be 9. Installing this hot fix on Mac. Manage the security settings on your Mac. Select Anywhere. Changing security settings. Open the.

Double-click CleanPreferencesMac.

   

 

- Adobe captivate 9 could not open file free download

   

Could that be the issue? I don't have that problem with files from people using CP Those open fine, and those were created on Windows computers. The maximum file size is 47 MB. If the problem doesn't occur, move a small group of fonts back into the Fonts folder, and then restart Windows.

Delete each problematic font from the hard disk and reinstall it. If a font continues to cause problems after you reinstall it, you may have to contact the font manufacturer for assistance. Legal Notices Online Privacy Policy. Adobe Captivate crashes on launch Search. Captivate crashes on launch or while performing an action.

Upgrade Captivate. Run Captivate as an Administrator. On your Windows machine, right-click AdobeCaptivate. Recreate preferences. Logging in and out of current user account. I closed Captivate thinking that it would fix the problem, which it does many times. When I went to open the file, in the preview window of recent files, it was grayed out and looked like a blank project with a blank title slide.

So, I followed the directions here: How to recover a corrupted Adobe Captivate project and found the files and created the zip successfully. January 26, Luke Westwood. This is my new profile. Lost access to old one. Newbie 1 posts. Followers: 10 people. Hi all. Has anyone come across this and was able to fix it? Adobe Captivate. Hi, I am a desktop user. Thanks TT and Mayank. How do I use Dcache. You may also trying resetting Captivate preferences and try again: 1. Hi Mayank, Thanks for your reply.

Will def give it a try. Load More. Add Comment. Cancel You must be logged in to post a comment. Subscribe to our newsletter. That's it! Thank you for subscribing to our newsletter! Download free day trial of Adobe Captivate. Free Trial. Register now. Learning Hub Getting started with elearning. Live sessions. In-depth tutorials. Adobe Captivate hands-on.